FAQ
Is the mask tested?
The active layers of CoProtex™ Mask are powered by EPA-registered material preservative and antimicrobial agent (registration #91367-1). CoProtex™ Mask has been tested in India and the reports are available on our website here.
What size will fit me?
The masks are available in large and medium sizes with a comfortable fit and adjustable clip for the head strap or earloop. Please see the size guide to decide.
Will the mask prevent infection by Coronavirus (COVID-19)?
The masks and the materials have been tested and have been shown to deactivate viruses. If the mask does not fit snugly, pathogens could infiltrate via the spaces between the mask and the face. Thus, we are unable to warranty against any infection.
Does the mask need to be washed?
The CoProtex™ Mask is self-cleaning. The fabrics from which the mask is made are designed to destroy microbes that they come in contact with. As such, unless the mask gets physically dirty it should not need washing.
If you feel that you must clean the mask, simply wipe it down from the inside and out with a soft, damp cloth and leave to dry. If stained, hand wash gently in warm water.
The mask should not be laundered.
When will orders placed on the website be shipped? What is the status of my order?
Your order will be processed and shipped within 1-2 business days. You will receive an email with tracking information once we ship your order.
Can I return a mask?
Due to the nature of this product, the masks cannot be returned or exchanged other than for manufacturing defects covered under our warranty.